Returns & Refunds

 

We sincerely hope you adore everything you receive!

But just in case, you are not satisfied, we have the following policies for you to streamline the process.

Refunds & Returns are offered to US customers currently.

Note: Current average response time is 1-3 business days for a response to your inquiry. We are available Monday to Friday from 9 am-5 pm (EST).

REFUND POLICIES

We believe in quality and prioritize your satisfaction to the utmost, if you’re unsatisfied with your order, we offer a 10-day money-back guarantee for all the products purchased from our store.

Contact us via email (sales@outgrowthretailers.com) with your reason for a refund within 10 days of receiving your order.

We will Issue a full refund of your order, deducting the shipping charges. Notifying you with an email.

RETURN POLICIES

Please get in touch with us via email (sales@outgrowthretailers.com) within 10 days of receiving your order if you receive a damaged, faulty, or incorrect item to initiate the return.

Non-returnable items include Items purchased from other suppliers, Incorrect Purchases, and Damaged items due to your mishandling.

We will provide a pre-paid return shipping label and issue a replacement or refund once we receive the returned product. Or else provide us with a valid tracking number to assist you in the best possible way.

All your inquiries will be received and answered via email.

EXCHANGES

We do not offer exchanges at this time.

CANCELLATION

If you decide not to proceed with your purchase within 24 hours, we will reimburse your payment deducting the transaction fee. Otherwise, before returning your item to us, you will need to wait for it to arrive.

CONDITIONS FOR REFUNDS & RETURNS

The item must be unused and in its original packing to qualify for a refund or return. If the item is not returned in its original state, we have the right to refuse the refund or return.

Due to the high volume of emails, you may be reached out within 1-3 Business days.

Shipping charges are non-refundable.

If you decide to return an item, you will be responsible for covering the cost of shipping.

On full refund the shipping charges & transaction fee will be subtracted.

Items that are not damaged or delivered improperly cannot be returned.

You agree to our Refund and Return policies by purchasing from our store.

If you have any queries, reach out to us via email (help@brandemporiah.com)

 

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